Refund policy

Does Iced By Streetsy guarantee its product?

We’re 100% committed to making you happy. Each jewelry is hand checked before shipment to ensure you get the best! While we make every effort to ensure your jewelry arrives in perfect condition, sometimes things could happen.



Returns And Exchanges

Here at Iced, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error at our end, please let us know immediately, Iced will arrange for replacement, exchange or refund. To get in touch with us concerning a return, please contact us: info@icedbystreetsy.com.



Returns Policy

 

The following reasons are covered by our 60-day FULL COVERAGE Return/Exchange Policy.(Iced is NOT responsible for return postage fees, and replacement fees)

If you discover we sent the wrong order or item(s),please take pictures of the items you received and contact us right away. We will work with you to guarantee your satisfaction.(We will only exchange the item(s) for the same product, or for item(s)  equal or lesser value.)


The following reasons are NOT covered by our 60-day Return/Exchange Policy, and we are not liable for these issues.

Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Iced product. These chemicals include, but are not limited to Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.Products are damaged by misuse, mishandling, or poor maintenance.

Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

 


Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package

To request further instructions on how to return your order, please email us. Returns without prior communication with us will not be accepted.