Shipping policy

Shipping & processing time

ORDERS OVER $49.99 SHIP FREE | FLAT RATE $5.00 FOR ALL OTHER ORDERS 

We process and ship orders from our Atlanta, GA warehouse Monday through Friday. Orders are sent first class via USPS and are usually fulfilled and shipped within 2-3 business days, unless otherwise stated or an international order.  Please note that pre-order, custom, and/or handmade pieces take longer. You can find these details on the product’s page and on order confirmation emails. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.

Custom/Personalized orders ship within 10-12 business days.

 

Shipping & handling 

All orders will ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships.

 

Free prepaid returns

We only accept returns and exchanges within 14 days of confirmed received date, and only cover shipping both ways if the oversight was on our part. Otherwise, customers are responsible for all shipping costs related to either returns and exchanges. Customers are also responsible for re-shipping if their package has been sent back to us.

 

EXCEPTIONS: Custom-made pieces are final sales, and not eligible for a return or exchange

 

 

Exchanges

We only process exchanges for the same item or an item of equal value.

 

Final sale items

Items purchased on sale and marked as FINAL SALE cannot be returned.  Custom-made personalized pieces, including nameplates, are final sale. These items are handmade to order and cannot be returned. You can find this information on the product pages as well as on your invoice.